FREQUENTLY ASKED QUESTIONS

In 1983 we set out with the clear objective to manufacture high-quality products and apparel, whilst providing our clients with unparalleled levels of service. Although our product ranges may have changed over the years, we’ve made sure that our customer service standards remain as high as they were 35 years ago.

Offering complete transparency with our customers and clients, our team of merchandise experts are only a phone call away to help you with your promotional product needs. However, if you’re looking for some instant information, check out the answers to some frequently asked questions.

Our offices are open from 9am – 5:30pm (GMT) Monday to Friday. Should you need to contact us outside of these hours, please drop us an email using the following address and we’ll be back in touch at our earliest convenience: Sales@Sycal.co.uk

Orders can be taken over the phone or via email. Before an order is placed, we will ensure that your artwork and design layout are confirmed via an email to ensure that you are happy with the end-result.

Although we are constantly improving our online services, we currently do not offer customers the ability to purchase products through our website. With our range of products expanding and evolving weekly, we make sure that our team are always up-to-date on the latest promotional merchandise available and can help you select the most effective products to meet your organisation’s needs.

Our most preferred method of payment is either a BACS or online transfer. Although we still can accept cheques, we cannot process your order until the cheque has cleared, which may delay your order. We are no longer able to accept credit card payments.

Absolutely not. We work closely with manufacturers across the globe and can help you source almost anything. If you like an item that’s not listed in our catalogue, let us know and we’ll do our best to help create your ideal products.

We ask our customers to supply us with their colour references to ensure that we match them perfectly. Using Pantone Matching System (PMS) reference numbers, we can help match the colours of any specified design. Should you be unaware of your PMS reference numbers, please consult your artwork designer.

 

Whilst the upmost care is taken to supply the order to match any pantone colours, if requested, we cannot be held responsible for any slight variations in the colour supplied due to manufacturing processes.

We can personalise your chosen products with a variety of different methods. Whether it be embroidery, digital printing, engraving and everything in between, we offer over a dozen ways in which to brand your products, and will discuss with you our opinion on which will make the most impact. Call us to find out more on 01234 841741.

Depending on the printing method required, some halftone logos may need to be printed as separate solid colours. Our team will advise you on this once artwork has been submitted.

Turnaround times may vary based on whether your order is being manufactured in-house or being ordered in. Depending on order quantities and artwork details, our usual delivery times are 10 working days. Should you need your goods sooner, please let us know and we’ll find out if we can help you get your products in the time-frame you need.

Before production takes place, you will receive artwork proof of your product, showing colour separations. However, actual colour(s) cannot be shown by this method. This proof will require approval before the products are personalised. Amendments can be made at this point if you are not entirely happy with the artwork.

For the clearest and highest quality print, we will require high quality artwork emailed to a member of our team. The artwork must be supplied as a vector-based image and can be supplied as a Freehand, Illustrator or a Photoshop file at least 300dpi and at the required print size or larger.

Should any physical moulds, dyes, templates, screens or jacquards have to be used to detail your products, this will be referred to as an origination or digitisation charge. Our quotations will always include these charges, as they are an industry standard.

For some printing methods we may have to create a tool print your ordered product with your artwork. This is a screen charge. As printable areas change in size, screen charges may vary depending on the items you are ordering. You will always be made aware of any charges at the point of quotation.

Absolutely. However, none of the samples will be personalised to you. All samples are chargeable unless returned in a good condition within a specified period of time.

 

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