Looking to order promotional merchandise? Fantastic, here’s how to do it with ease.

Find your products

With thousands of merchandise options available, we can help make your next promotional marketing campaign stand out! Whether you’re looking for custom branded mugs, stationery, bags, or something else, you can find a smorgasbord of ideas on our online store.

Need a sample before ordering? No problem!

Need something bespoke? Speak to a member of our team and find out more.

Once you’ve decided, either request a quote via the website, speak to our team on 01234 841741, or email sales@sycal.co.uk and get a bespoke quotation for your products.

Quotation

Once requested, you’ll receive a bespoke quotation for your requested products. Our quotations include all the information you’ll need, including, your product information, print methods, unit prices, set-up charges, delivery costs, and lead times. We are completely transparent with our customers and like to ensure they know everything before placing an order.

Knowing your lead times

All quoted lead times are from artwork approval to the dispatch of your products. Please bare this in mind when ordering your goods. Some of our bespoke products are manufactured in the Far East and may have longer production lead times than that of UK-stocked items.

It is always advantageous to let our team know any timeframes you are working to. Should there be any issues, our team will inform you as soon as possible and suggest alternatives if available.

Some products; such as seasonal confectionery, is manufactured in batches and orders may need to be arranged much further in advance. For example, fully customised products, such as advent calendars with bespoke chocolates, would need to be ordered in mid-September to guarantee a pre-December delivery.

Confirming your order

Should you be happy with all of the information in your quotation, we simply need a written confirmation that you’d like to proceed with the order. Once we’ve got the green light, we’ll need the following information:

• Company name
• Company registration number
• Purchase order number (if applicable)
• Delivery address
• Invoice address
• Deadline date
• Artwork submitted in a vectored format
• Pantone® references

Once submitted, we will then send your order confirmation for the service requested, as well as an invoice for the order.

Submitting the right artwork and proofing

For around 90% of our products, vectorised artwork is required to brand them effectively. This artwork must be submitted in an ai, eps, or PDF format. With so many different printing methods being utilised, we cannot guarantee to perfectly match specific colours without Pantone® references.

If your logo is not in a vectored format or if you’re unsure about Pantone® references, speak to a member of our team. With our in-house design team, we can help make your merchandise concepts a reality.

Once your artwork is ready for branding, you will receive a PDF of your chosen products with your artwork. You will need to check this carefully in case any last-minute changes need to be made. Once approved, your order will go to print and we will not be able to make any changes to the product or artwork.

Receiving your products

Once your order is ready to be dispatched, you’ll receive a confirmation to let you know it’s on it’s way.

Please make sure that someone is available to receive and sign for your order, or it’ll be returned to the depot and require a second delivery attempt. Once it’s been signed for, it’d be great to hear from you. Please let us know that you’ve received your goods and your thoughts on your order.